At Back9, we believe in the power of purpose-driven innovation. That’s why, after years of developing technology solutions for our clients in the aviation industry, we took it a step further: we created our own artificial intelligence agent for customer service. That’s how Aerya was born.
What is Aerya?
Aerya is an AI-powered conversational agent designed to provide fast, efficient, and personalized support on messaging platforms such as WhatsApp, Instagram, and websites. More than just a chatbot, Aerya is an intelligent virtual assistant capable of understanding user needs, answering frequently asked questions, and guiding customers throughout the entire purchasing or inquiry process.
Why did we create Aerya?
As a company focused on operational efficiency and improving the digital experience, we identified a recurring need among our clients: customer service teams being overwhelmed and a lack of immediate responses outside of business hours.
Aerya was created as a solution to this problem by Back9, using the same technical and human-centered approach we apply to all our solutions. We wanted a tool that would not only automate customer service but also effectively represent each brand and strengthen the bond between the company and its users.
What can AERYA do for your company?
🔹 Automate 24/7 customer service
AERYA lets your customers book flights in seconds, without human intervention.
🔹 Handle inquiries in real time
Respond immediately and accurately to questions about itineraries, policies, fares, and more, improving customer satisfaction.
AERYA lets your customers book flights in seconds, without human intervention.
From automated check-in to managing changes and cancellations, AERYA lightens your team’s operational load.
🔹 Learn and improve with every interaction
Thanks to its conversational AI, AERYA gets smarter over time, personalizing the experience for each customer.
🔹 Integrate with your existing systems
Compatible with GDS systems such as Sabre, Amadeus, and Kiu, as well as your booking system, CRM, or administrative dashboard.
Strategic Benefits for Your Business
- Reduce your operating costs
- Increase your customer service capacity without hiring more staff
- Improve the user experience and build loyalty
- Scale your business hassle-free
- Automated billing and collection
Chat for the Tourism Industry
It’s not just a chatbot. It’s a proactive, efficient assistant tailored to the traveler’s language.
Want to learn more about Aerya or try it out in your business? Write to us or visit us: https://aerya.ai/