Back9 participated in AI Tech Day 2025, the most important artificial intelligence event in Venezuela, where it unveiled Aerya: its AI assistant designed to transform customer service and optimize business processes.
Caracas, November 2025. – Back9, a Venezuelan company specializing in the development of integrated technology solutions, participated in IA Tech Day 2025, the country’s most important event dedicated to the analysis, discussion, and projection of the latest innovations in artificial intelligence and technology applied to business.
The event, held on November 8 and 9 at the Tamanaco Hotel in Caracas, brought together more than 4,200 attendees, including business leaders, entrepreneurs, academics, and enthusiasts of the tech ecosystem.
During the event, Back9 presented its vision for how technology can connect, automate, and simplify business processes. The company highlighted its ability to develop comprehensive digital ecosystems that encompass payment platforms, electronic invoicing, cashless systems, electronic ticketing, digital reservations, and marketing tools—all within a single technological environment.
Jorge Añez, CEO of Back9, highlighted how the company integrates artificial intelligence into both its internal operations and its products:
“At Back9, we use AI in two ways: first, by training our team to leverage the tools according to their specific areas of work and optimize their processes.”
“The second is through the launch of our new business unit, Aerya, an AI agent designed to make sales channels more efficient, automated, and faster.”
AI Tech Day 2025 brought together prominent speakers and tech companies that addressed topics such as the use of AI in education, finance, tourism, marketing, healthcare, and telecommunications. Among the most talked-about talks and panels were:
- Education with AI
- Automating Victory: AI Processes in Soccer
- Beyond the Hype: LLMs vs. Agents vs. Deterministic Flows
- Native AI Transforming Retail
- Tech Panel: AI in Tourism
- Generative AI and Fostering Scientific Careers
Back9’s participation in this event reaffirms its commitment to technological development in Venezuela and its vision of positioning the country as a regional leader in digital innovation and the adoption of artificial intelligence.
“Our goal is to demonstrate that Venezuela has the talent and capacity to create technology that is competitive on an international level. AI isn’t the future—it’s already part of our present—and we want to be at the forefront of that transformation,” added Samuel Ross, Back9’s sales manager.
With this investment, Back9 continues to consolidate its presence in the Latin American technology ecosystem and strengthen its commitment to smart, scalable solutions tailored to the needs of each sector.