Caracas, June 2025. – Back9, a Venezuelan company specializing in technology solutions, participated in the 31st AVAVIT Travel and Tourism Expo, one of the most important events in the country’s tourism sector.
At this year’s event, the company unveiled Aerya, its innovative AI-powered virtual assistant designed to transform customer service for airlines and travel agencies.
During the event, held at the Eurobuilding Hotel in Caracas, Back9 demonstrated how Aerya automates processes such as handling inquiries, making reservations, issuing tickets, and providing post-sale follow-up, offering travelers a 24/7 experience and significantly reducing the operational burden on sales teams.
“We want to revolutionize the airline market with Venezuela’s first artificial intelligence agent. With Aerya, we aim to enable travel agencies and airlines to serve customers faster, sell more, and be available around the clock—without losing the human touch,” said Jorge Añez, CEO of Back9.
In addition to the launch of Aerya, Back9 also presented its ecosystem of solutions for the tourism sector, which includes: a payment gateway, custom web development, websites, GDS connectivity, mobile apps, and more.
Back9’s participation in AVAVIT 2025 reaffirms its commitment to innovation and the technological advancement of Venezuelan tourism companies.
You can see more about our experience at AVAVIT here: https://www.youtube.com/watch?v=DqyM8vq6VjE