The renowned LVBP franchise is modernizing its ticketing experience with Back9’s technology ecosystem and its specialized business unit, B9 Ticketing.
Back9, a leading provider of technology solutions for payment management, billing, and user experience, continues to expand its impact in the sports sector through B9 Ticketing, its unit focused on digital ticketing.
For the 2025–2026 season, the Bravos de Margarita, a team in the Venezuelan Professional Baseball League (LVBP), opted for this strategic partnership to take a significant leap forward in managing their tickets, access, and fan engagement.
Comprehensive Solution Designed for Professional Sports
At Back9, we offered a 360° solution through B9 Ticketing, which covered the entire ticketing process and digital stadium operations, including:
- Digital ticketing system with online sales and an integrated physical ticket office.
- Design and digitization of the Nueva Esparta Stadium seating chart, enabling precise seat selection from any device.
- Secure and customized payment gateways, enabling fast and reliable transactions.
- Online and offline access control, even without an internet connection, to ensure continuous operation.
- Automated fan database management, facilitating marketing campaigns and loyalty programs.
- Season ticket system and phased purchasing experience (regular season, playoffs, finals).
This solution not only optimized the club’s internal logistics but also significantly improved the fan experience, positioning the Bravos as a leader in modernization within Venezuelan baseball.
Installment Payments: Greater Accessibility, More Sales
One of the key differentiators of this implementation was B9 Ticketing’s Installment Payment System. Designed to make it easier to purchase tickets and season passes, it offers:
- Flexible installment and payment schedule options.
- Management through the user’s profile, including payment status tracking.
- Automatic reminders before each payment is due.
- Option for early payment.
- Compatibility with multiple payment methods.
This system increases sales conversion, improves the team’s financial planning, and strengthens fan loyalty.
Technology That Transforms Experiences
At Back9, we believe in technology as a tool to create more streamlined, accessible, and secure experiences. With this implementation, Bravos de Margarita not only sold tickets but also strengthened its brand, connected better with its community, and positioned itself as an innovative team.
“This project is an example of how a well-integrated solution can elevate a sports club’s operations and take the fan experience to the next level,” notes the Back9 team